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Finding Empathy

Finding Empathy

It took me a while to gain confidence in what I was doing when I started as a Product Manager. Hell, some days I still suffer from Imposter Syndrome, but I’ve found a little bit of a secret weapon to keep in my arsenal when I feel that I’m starting to lose my way – Finding Empathy with the Product and the Customer.

Product Management as an Introvert

Product Management as an Introvert

I’m a classic Introvert, and I’m a Product Manager. When I first started this blog, I was tempted to call it The Introverted Product Manager. Any extroversion that you have seen from me really is just manufactured for the masses, and by the end of a heavy day of pretending to be an Extrovert, it really takes its toll. I’ve always thought of it more as putting on one of those dollar-store white masks that heist movies have made popular. Sometimes it can be stifling if you wear it too long.

What does Product Success Look Like?

What does Product Success Look Like?

For the last month, I’ve moved completely out of my comfort zone, taking a job in a totally different industry. I’m still in a (nascent) Product group, but it’s not in media for the first time in my career. I’ve been more than a little lost when it comes to defining product needs and also the Big Kahuna, Product Success.

Developers: Documentation is Your Friend

Developers: Documentation is Your Friend

Most developers that I’ve worked with over the years will either cringe or scoff at writing their own documentation. The most that you’ll get from a select few will be a few lines of comments within their code that they’ll refer to as documentation....